Privacy policy

At NAMI Colorado Springs, we believe in creating a safe and trustworthy environment for everyone seeking mental health support and resources. We understand that privacy is fundamental to maintaining that trust, especially when it comes to mental health matters. This policy explains how we protect your information and respect your privacy.

Information we collect

We collect information that helps us provide better support and services, including:

• Contact information (such as name, email address, and phone number) when you reach out for support or join our programs
• Demographic information (always optional) to help us understand who is accessing our services
• Program participation details to track the reach of our programs
• Website usage data to enhance your online experience
• Emergency contact information for support group participants

How we use your information

Your information helps us:

• Connect you with appropriate mental health resources and support
• Provide updates about NAMI’s programs, services and activities
• Improve our program offerings based on community needs
• Maintain a safe environment in our support groups and educational programs

How we protect your information

We take confidentiality seriously. To protect your privacy:

• We use secure systems to store and process the information you share
• We limit access to personal information to trained staff members who need it to provide support
• We never sell or share your personal information with third parties for marketing purposes
• We regularly review and update our security practices

Your privacy choices

You have control over your information, meaning:

• You can choose what demographic information to share with us
• You can opt out of our communications at any time
• You can request to review or update your personal information
• You can ask us to delete your information, subject to legal requirements

Support group privacy

For participants in our support groups:

• We maintain strict confidentiality within support group settings
• We require all participants to agree to confidentiality guidelines
• We protect the privacy of all group members
• We provide anonymous participation options when possible

Website privacy

When you visit our website:

• We use cookies to improve your browsing experience
• We collect anonymous usage data to enhance our site
• We protect any information submitted through our forms
• We use secure systems for online donations

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes through:

• Email notifications (if you’ve subscribed)
• Website announcements
• In-program communications

Contact us

We’re here to answer your questions about privacy. You can reach us:

• By phone: 719-473-8477
• By email: info@namicoloradosprings.org
• By mail: 1615 S. Murray Blvd. Colorado Springs, CO 80916

Last Updated: 12/28/2024

Your trust matters to us. If you have questions about how we protect your privacy or need to report a privacy concern, please don’t hesitate to contact us.